A colleague recently said to me, “I’ve heard that you’re a client relations guru. Are there any tips or tricks that you have for starting to build up those relationships?”
I always love a question like this—something that makes me stop and reflect. It’s true. Working with people and developing new (or existing) relationships is something I have a knack for. Even though I self-identify as an introvert, I love doing it because genuinely connecting with other people, hearing about their experiences, challenges, wins, quirky-cool talents, what winds their clock (and sharing in return)…well, it actually means something to me.
Was that the big secret? Or was there more?
Could I summarize everything I do to establish a client relationship—things I do without even thinking— and distill it into a list of best practices anyone can apply?
Short answer? Yes.